Shipping & Delivery Policy

Orders are processed once payment has been confirmed. Processing time may vary with product availability, order volume, any making or finishing a piece needs, verification, weekends and public holidays.

We deliver to locations served by our shipping partners. Availability may vary by destination, product and any restrictions that apply. Whether we deliver to your pincode is confirmed at checkout.

An estimated delivery timeline is shown on the product page or at checkout, and in your order communications where applicable.

Delivery estimates are given in good faith and are not guaranteed unless we expressly say so. Delays may occur because of incorrect addresses, the recipient being unavailable, weather, transport disruptions, public holidays, local restrictions, high order volumes or events outside our reasonable control.

Any shipping charges are displayed at checkout before you place your order. Charges may vary with the destination, the order value, the package and the delivery service.

Where tracking is available, the details are shared by email, in your account and through any other communication channel we support.

Tracking information may take some time to become active after dispatch.

You are responsible for providing a complete and accurate delivery address.

If an address needs to be corrected, contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

If a delivery fails because the recipient is unavailable or the address is incorrect, the delivery partner may attempt redelivery or return the shipment to us, according to its procedures.

If a package appears damaged when it is delivered, please record its condition and write to us at info@aakshisatelier.com as soon as possible. We may ask for photographs so that we can investigate.

If a shipment appears to be significantly delayed or lost, write to us at info@aakshisatelier.com. We will work with the delivery partner to investigate.

Where international delivery is offered, duties, taxes, customs charges or import requirements may apply. These are the responsibility of the recipient unless we state otherwise.