Privacy Policy

We collect information that you give us directly, including:

• Your name, email address and phone number
• Billing and shipping addresses
• Account information and order details
• Product and communication preferences
• Messages you send to our customer support team
• Any other information you choose to share with us

We also automatically collect limited technical information, such as your IP address, browser type, device information, operating system, the pages you view and how you use the website.

We use your information to:

• Create and manage your account
• Process and deliver your orders
• Process payments through our payment partners
• Send order confirmations and shipping updates
• Handle returns, exchanges, cancellations and refunds
• Respond to your questions and support requests
• Improve our products, services, website and overall experience
• Personalise your shopping experience
• Detect and prevent fraud or unauthorised activity
• Keep the website secure
• Comply with legal requirements that apply to us
• Send promotional communications where you have given your consent

Payments are processed by third-party payment providers. Aakshi's Atelier does not store your complete payment card details on its own servers. Your payment provider handles those details under its own security standards and privacy policy.

We use cookies and similar technologies to keep your shopping bag working, keep you signed in, remember your preferences, understand how the website is used and improve its performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect how the website works.

We share information only with trusted service providers that help us run our business, including payment processors, shipping partners, hosting providers, customer support providers, analytics providers and fraud prevention providers.

We do not sell your personal information.

We may also disclose information where the law requires it, or where it is reasonably necessary to protect our rights, our customers, our property or the security of our services.

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or of electronic storage can be guaranteed to be completely secure.

We keep information for as long as is reasonably necessary to provide our services, complete transactions, maintain records, resolve disputes, prevent fraud and meet our legal, accounting, tax and regulatory obligations.

Depending on the law that applies to you, you may have the right to request access to your personal information, to have it corrected, to have it deleted where legally applicable, to withdraw your consent, or to restrict certain processing.

Once our online atelier is open, you will be able to download a copy of the data we hold about you and request the deletion of your account from your account settings. Where the law requires us to keep certain records, such as orders and tax invoices, those records are retained after an account is deleted.

To make a privacy request, write to us at info@aakshisatelier.com.

We send promotional emails only where you have subscribed or have otherwise given your consent. Every promotional email carries an unsubscribe link, and you may opt out at any time.

Messages about an order you have placed, such as confirmations and delivery updates, are service messages and are sent regardless of your marketing preferences.

Our website may contain integrations with, or links to, third-party services. Those services process information according to their own privacy policies, which we encourage you to read.

Our services are not directed at children, and we do not knowingly collect personal information from children where such collection is prohibited by applicable law.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.