Question 1

When does the online atelier open?

Accepted Answer

We are preparing our online atelier now and will open soon. This page, and our policies, are already in place so that you know exactly what to expect when we do.

Question 2

How will I know when you open?

Accepted Answer

Follow us on Instagram at @aakshisatelier, where the opening and the first collection will be announced.

Question 3

What will you offer?

Accepted Answer

Sarees and Indian occasionwear, including lehengas, kurta sets, and bridal and festive pieces.

Question 4

How can I place an order?

Accepted Answer

Once the online atelier is open, browse the collection, choose your product and its size or variant, add it to your bag and proceed to checkout. Enter your delivery and payment details to complete the order.

Question 5

How can I check my order status?

Accepted Answer

You can check the status of an order from the orders section of your account. Where tracking is available, the details are also sent to you by email.

Question 6

Which payment methods do you accept?

Accepted Answer

The payment methods available for your order are shown at checkout. Payments are processed securely by our payment partners, and we do not store your complete card details.

Question 7

Can I cancel my order?

Accepted Answer

An order can be cancelled before it has been prepared for dispatch. Please contact us as soon as possible after placing it. Once an order has been dispatched it can no longer be cancelled, but it may be eligible for return after delivery.

Question 8

How long does delivery take?

Accepted Answer

Delivery time depends on your location, product availability and the time a piece needs to be prepared. The estimated timeframe is shown on the product page or at checkout, and in your order confirmation.

Question 9

How can I track my order?

Accepted Answer

When tracking is available, a tracking link or number is shared in your account and by email. It may take some time to become active after dispatch.

Question 10

Can I change my delivery address after placing an order?

Accepted Answer

Contact us as soon as possible if you need to change your delivery address. Changes may not be possible once the order has been processed or dispatched.

Question 11

Do you deliver outside India?

Accepted Answer

Where international delivery is offered for your destination, it is shown at checkout. Duties, taxes and customs charges may apply and are the responsibility of the recipient unless we state otherwise.

Question 12

What is your return policy?

Accepted Answer

Eligible products can be returned or exchanged within 7 days of delivery, unless the product page states a different period, subject to the conditions in our Return & Exchange Policy.

Question 13

Can I exchange a product for another size?

Accepted Answer

Yes. Eligible products may be exchanged for another available size, subject to the exchange period, the condition of the product and stock availability.

Question 14

What condition should a product be in for a return?

Accepted Answer

Products should be unused, unworn, unwashed and undamaged, with their original tags attached and in their original packaging.

Question 15

What should I do if I receive a damaged or incorrect product?

Accepted Answer

Write to us at info@aakshisatelier.com as soon as possible with your order number, the product details and clear photographs of the issue. Our team will guide you through the next steps.

Question 16

How will I receive my refund?

Accepted Answer

Approved refunds for prepaid orders are made to the original payment method. For Cash on Delivery orders, we will ask for your bank account or UPI details. Once initiated, a refund usually reaches your account within 5 to 7 business days, depending on your bank or payment provider.

Question 17

Are all products eligible for return or exchange?

Accepted Answer

No. Some products are excluded because of their nature, hygiene requirements, customisation, clearance conditions or other restrictions. This is stated on the product page.

Question 18

Are product colours shown on the website accurate?

Accepted Answer

We make every reasonable effort to show colours accurately. Even so, colours may appear slightly different depending on your device, screen settings, lighting and photography.

Question 19

How should I care for my saree or occasionwear?

Accepted Answer

Always follow the care label on your piece first. Our Care Guide covers cleaning, drying, pressing and storing sarees and embellished garments.

Questions, answered.

The atelier

Orders and payment

Shipping and delivery

Returns and exchanges

Our pieces

Still have a question?